Shipping Information and Policy
Shipping Information & Policy
MyMayu is pleased to ship its products to our valued customers around the world including to the US, Canada and Europe.
All orders are currently processed out of BC, Canada and sent via Canada Post within Canada and national postal services in the destination country. Please refer to the information below to find the delivery rates.
Standard Shipping (4 to 15 Business Days)
Within Canada: $6.00 - $15 (Depending on shipping address and items ordered.) Please go to www.MyMayu.ca to place your order!
USA (including Alaska and Hawaii): $4.99 - $8.99 (without tracking or insurance, 5 to 10 business days*) and $8.99 - $14.99 (with tracking and insurance, 5 to 7 business days*). Prices are based on weight. Expedited shipping ($25) is 4 business days*. Shipping charges and options are displayed at checkout prior to payment.
NB: If you would like to insure your package, please choose Tracking. If you choose not to track your item, packages lost by the USPS or other national postal services are not the responsibility of MyMayu and no refund or replacement will be provided.
NEW FLAT RATE SHIPPING! We are happy to provide low cost ($10) shipping to customers anywhere in the USA on orders with a minimum value of $200 USD (does not apply to orders outside the USA at any time).
Please note that if you receive low-flat-rate shipping based on this minimum and return any items which results in dropping your order total below the $200 minimum, shipping fees may be charged back to you and deducted from the refund amount.
Outside Canada and the USA: $11 to $45, depending on weight and destination. Orders outside of Canada and the USA generally take approximately 10 business days, depending on the destination and time of year. Orders to some countries take longer and thus we ask that customers please be patient. We ALWAYS recommend choosing tracking at checkout so that you can track your package to your delivery address.
****IMPORTANT: No insurance or tracking information for any orders shipped outside of Canada unless chosen. If you would like a tracking number, please choose tracking at checkout. While most packages arrive safely even without tracking, packages lost by international mail organizations, including the USPS, or orders stolen off your doorstep are not the responsibility of MyMayu and no replacement or refund will be provided unless you choose to track your package. We aren't trying to be mean, honest! Unfortunately we don't have a magic mirror to find lost orders and without a tracking number no one will help us help you! Thanks so much for your understanding! =)
We can ship to you easily and quickly! Just use our sizing chart to figure out the size, order and ta-da!! Boots will magically appear at your doorstep!
We value our customers and strive to send out your order within 48 business hours. If you need to make a change in your order, please contact us by the next business day by 1:00 pm PST.
We are working hard on finding ways to reduce our shipping costs and we PROMISE to pass any savings on to YOU, our fans and valued customers!
All amounts in USD.
*Please note that shipping times are not guaranteed and business days do not include the day of shipment. If you need fast delivery guaranteed, please contact us at firstname.lastname@example.org.
**Please note that with shipments sent outside of Canada, any import duties, taxes or brokerage fees due at time of delivery are the sole responsibility of the receiving customer. Packing slips for any shipments destined to customers outside of Canada cannot be marked as "gift" or with altered prices.
**Please also note that customers are responsible for following tracking information and picking up their parcels in the destination country. When your order is shipped you will be sent a link with the tracking information. Please follow it closely and visit your local post office if you see that the package has arrived in your country but not at your doorstep, as it might be the case that some duties or taxes are due upon delivery. MyMayu is not responsible for any taxes, import duties or brokerage fees charged by the destination country. If your order is returned to us because it was not picked up in the destination country the purchase price of the items will be refunded to the customer. Shipping fees are non-refundable. Thanks so much for your understanding, cooperation and support!
**By placing an order on www.MyMayu.com you agree to the above terms and conditions of MyMayu's shipping policy.**