Lock iconRectangle 1Rectangle 2 + Rectangle 2 CopyShapeRectangle 1

Privacy & Security

At MyMayu, we respect the privacy of our customers' personal information. Your confidence and trust in our brand is vital to us. The following statements disclose the privacy policy and website policies of MyMayu. If you have any questions concerning our practices and policies, please contact service@mymayu.com. By using and submitting information to www.mymayu.com, you are agreeing to the collection, use and disclosure of that information in accordance with the uses and purposes as set out in this policy.

 

Online Order and Account Information

When you register for an account, place an order with us, enter a contest or subscribe to MyMayu email updates, we collect personal information that allows us to identify you or process your order. We only collect what is necessary for processing and billing your order or to register you for an account, email or contest. When we share users’ personal information with outside shipping companies and credit card processing companies, we only share the information that is necessary to process your order. We may also use the personal information that you provide in order to contact you about your order. We may also disclose your personal information when you ask us to do so or when we are required to do so by law.

 

Aggregate Site Use Information

We record information about the pages viewed by our website visitors. This data generally includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks. We use this data, in aggregate form, to compile statistics and reports for MyMayu’s use and to understand your needs and preferences. We do this with the aim to improve the content, appearance and utility of our site for all our visitors. Service providers, third parties who perform services on our behalf, are restricted from using your information in any manner other than in helping us to provide you with the products and services available from MyMayu.

 

Cookies

When you visit our website, depending on how you have configured your browser, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. Our website uses a browser feature known as a cookie, which assigns a unique identification to your computer. We use cookies to assist with site traffic analysis, which includes tracking the time and date of visits, the pages viewed and referring URL's. The information collected from cookies allows MyMayu to provide a better website visit.

Cookies are required in order to shop on our website and thus certain pages of our site may not function properly if cookies are turned off. Consult your web browser’s help documentation for more information about how to turn cookies on and off your browser or how to remove cookies from your files.

 

Our Site Security

We use appropriate security safeguards to protect your personal information against loss, theft or unauthorized access. The information you provide to MyMayu is exchanged on a secure server. We use one of today's most advanced security systems, the Secure Sockets Layer (SSL) protocol, to encrypt (encode) information that you send to us when placing an order. The encryption process protects information, such as your credit card number, and billing and shipping information by scrambling it before it is sent from your computer. Only once we receive your information is it decoded, and we make all reasonable efforts to ensure its security on our own systems. Please be warned that email is not encrypted and is therefore not considered to be a secure means of transmitting credit card information.

 

Access to Information

At any time, you may request a summary of the personal information on record with MyMayu. You also may request that MyMayu correct any such personal information about you, remove such information from its marketing databases, or dispose of any or all personal information about you. To make any requests about your personal information, e-mail service@mymayu.com, or send your request to:

 

MyMayu
2563 Belloc Street
North Vancouver, BC V7H 1H9
Canada

+1 (778) 683-7906
service@mymayu.com

In order to address your request, please provide us with your exact email address, name, mailing address and/or telephone number(s) and we will attend to it in a timely manner.

Following any of these requests, some of your personal information may be retained for a period of time in order to, for example: process a pending transaction you have made through the MyMayu site, follow-up on a request or resolve a dispute. Some personal information also may continue to be stored on “back up” files for financial, legal or technical reasons. If you do not wish to receive email from MyMayu in the future, please email us at service@mymayu.com to be removed from our email list.

You can also unsubscribe from MyMayu's emails by clicking on the unsubscribe link at the bottom of any email that you have received from us.

 

Children's Privacy

MyMayu is concerned about the safety of children when they use the Internet. MyMayu does not knowingly request or collect personally identifiable information online from any person under the age of thirteen.

 

Policy Changes

We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.
Effective Date: This policy was last updated on January 27, 2016.

 

Contact Us Anytime to Chat or Place an Order

To enhance your experience on our site, MyMayu may link to unaffiliated third party websites. This Privacy Policy and Security Statement does not apply to unaffiliated third party websites.

If you have questions regarding our Privacy Policy and Security Statement please contact us at:

MyMayu
2580 Lloyd Ave
North Vancouver, BC V7R 3X1
Canada

service@mymayu.com

The examples contained in this Privacy and Security Policy are for illustrative purposes only, and are not intended to be exhaustive.